FAQs - freerotation 2019

Bookings and payments:

Are festival tickets included in my booking?

No. Make sure everyone in your party has secured their festival entry tickets before booking an accommodation package with us. 

What payment methods do you accept?

Do I have to pay in full up front?

Can I pay in full now?

When is my balance payment due?

Should I take out insurance to cover my booking in case I have to cancel in an unforeseen circumstance?

Beds, bedding and furnishings:

What's included in my tent?

Are beds and bedding included?

Can I bring my own travel cot?

Do you provide travel cots?

Can I order extra beds for my friends/kids?

I have a bad back - what bed do you recommend?

Will I be able to lock my door?

Wood burners:

Are these safe for kids?

Is firewood included?

I've never lit a fire before - will anyone be about to give me some tips?

Will I need a wood burner in the British summer?

Before the festival:

What essentials should I bring with me? 

Arriving and checking in:

How will I find the boutique camping area?

When can I check in?

Do I need to bring my booking confirmation?

What are the reception opening hours?

What if I am arriving outside of reception opening hours?

I am arriving by car, what are the parking arrangements?

How can I get in touch outside of reception opening hours?

Facilities and special requests:

Will there be electricity?

What facilities will there be?

I want to be pitched near my friends/near the loos/far from the loos/near the main entrance - can you accommodate me?

We are a large group of friends - do we have to keep quiet at night?

I have a special health requirement - can you accommodate?

Do you accommodate stag/hen parties?

Questions or problems:

At the festival: please get in touch with our reception team on site by visiting the Reception tent during opening hours, or leaving a message with our Reception mobile. One of our team will get back to you. 

If you have any questions about your booking or payment, please contact our bookings team at the address below. 

Refunds and deposits:

I have changed my mind and no longer wish to book. Please can I have a refund?

A family emergency has come up and I can no longer attend. Please can I have a refund?

Data Protection:

Is my information safe with you?